Nancy Njau, Inspiring Journey of new Family Bank CEO

Nancy Njau is the new CEO and the managing director of Family Bank, effective January 1, 2024.

She is set to succeed Rebecca Mbithi, who resigned to pursue personal interests according to Family Bank’s board of directors. She exited the Bank after a five-year contract.

Njau, the new CEO, describes herself as an astute, seasoned financial services expert with 17 years of experience according to her LinkedIn profile.

She has experience in strategic planning, coaching, mentorship, training, general management, people management, performance management, relationship management, sales excellence, customer service excellence, and debt management among others.

Interestingly, she started from the lowest rank of the corporate ladder, beginning as a clerk but now a manager.

This is her journey as told by Jambo Daily

Nancy Njau starting as a clerk

In 2002, Njau joined Family Bank in 2002 as a graduate clerk. She worked in that position for several years until the year 2009 when she was promoted to a branch manager.

In November of 2010, she was promoted to senior manager, almost a year later.

She was then promoted to a Regional Manager inarch 2013 after holding that position for two years and five months.

Almost 4 years later, she was made the bank’s Head of Retail Banking, a position she held for 2 years and five months.

She was working as the bank’s Head of Strategic Partnerships since May 2019 before her promotion to CEO status.

She is recognized for contributing largely to the development of Family Bank making it one of the top lenders in the country.

Nancy Njau Education

In terms of her education, Njau holds a Bachelor of Commerce (Accounting) degree from Kenyatta University.

She also holds a Master’s in Business Administration degree from the Jomo Kenyatta University of Agriculture and Technology, specializing in Strategic Management.

In her academic cabinet, she also has a higher diploma in Human Resource Management.

Besides her academic accolades, she has professional qualifications. She is an active member of the Institute of Certified Public Accountants of Kenya.

As the Bank seeks to maintain its ability in female leadership, Nancy has been rewarded for her loyalty as the bank’s second female CEO.

Rebecca Mbithi exit

Mbithi has been at the helm of Family bank since 2019 as the CEO. She replaced Mr David Thuku, who had led the bank for three years.

Mbithi left Family Bank ‘to pursue other personal interests’.

Like Njau, her odyssey at the bank had humble beginnings.

She was the bank’s company secretary and Chief Legal Officer for several years before she was promoted the CEO position.

She is most recognized for leading the bank through the harsh COVID-19 pandemic when most corporate institutions struggled to stay afloat.e

The board of directors remarks she left after leading Family bank through a period of unprecedented profitability. 

She also strengthened the bank’s human resource through capacity building.

Between 2019 and 2023, the Banks asset base almost double under her leadership. Also, the bank’s loan book grew by 40% still under her oversight.

“Mbithi steered Family Bank to steady growth in profitability while offering even greater value in products and services to customers,” said Dr. Kiboro, the chairperson of Family Bank’s board of directors.